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FSTC Executive Committee BiographiesMichael J. Gifford Michael Gifford, CBCP, is the Manager of Disaster Recovery / Business Continuity for the Capital Group Companies' Information Technology Group (ITG). His responsibilities include emergency response and recovery, risk assessments, recovery strategy development, recovery plans, and business continuity/disaster recovery exercises. Prior to joining the Capital Group Companies in 2005, Mr. Gifford was the Director of Audit Assurance and Regulatory Programs for JPMorgan Chase's Global Technology Infrastructure team. Prior to the merger of Bank One with JPMC in 2004, he was the Director of Disaster Recovery for Bank One's Infrastructure and Operations (I&O) team within Technology and Operations. Mr. Gifford also worked for State Farm Insurance for 21 years in a variety of leadership positions. He is the former component manager for State Farm's business continuity planning team, which is responsible for developing and maintaining the recovery strategy, business continuity and disaster recovery plans, and test exercises for State Farm's mission critical business units. His background also includes two years as manager of State Farm's Systems Catastrophe Services team, which handles technology used at temporary claims offices following a major natural disaster. Mr. Gifford 's additional industry background includes earning the Certified
Business Continuity Planner (CBCP) certification from Disaster Recovery Institute
International and the Charter Property and Casualty Underwriter (CPCU) designation.
Back to Board of Directors page John Fricke Mr. Fricke also served as the Chase representative on the FSTC e-check project for operational considerations, and the FSTC PACES project team lead on the operational issues, in addition to working with the Federal Reserve on several check-related projects. He was the Texas architect for ECP, working with NYCH and ECCHO. Mr. Fricke was a key member of the team that submitted a bid to perform the nine-state-wide ATM and point-of-service (POS) switch processing known as PULSE. Prior to working with Chase, Mr. Fricke was instrumental in building ATM/POS
networks in Oklahoma and Iowa. He volunteers frequently for events that provide
needed services to local community. Back to Board of Directors page Pat Rosa Pat Rosa is a vice-president at Wachovia Corporation, where she manages the corporate disaster recovery function in the Information Technology division. Before being appointed to this position in 2001, she was the Information Security Officer for the e-Commerce Division at Wachovia. Prior to joining Wachovia, Ms. Rosa managed software engineering functions at Digital Equipment Corporation from 1980 to 1992. She is also a licensed teacher in North Carolina, and has taught at all levels from elementary through college. Ms. Rosa holds a Master of Education degree in reading and literacy from the
University of North Carolina at Charlotte, and a Bachelor of Arts degree in
psychology and education from the College of Mount St. Vincent in New York.
She also attended the Master of Business Administration program at Fordham University
in New York. Ms. Rosa is a Certified Information Systems Security Professional
(CISSP). Back to Board of Directors page Mark SB Tiggas, Vice President of FSTC Board Mark SB Tiggas has more than 20 years experience in distributed computing, including more than 15 years in Internet development. He has been with Wells Fargo Services Company for seven years. During that time, Mr. Tiggas has led the technology for payments related e-commerce initiatives. He also serves as Wells Fargo & Company's representative to industry initiatives, such as the IFX Forum, FSTC, and the W3C. Mr. Tiggas has been a key player in the International Financial Exchange Forum (IFX), with which he is a member of the board of directors; is active in several working groups, including architecture; and served as a past president. The IFX Forum has been active in the development of an XML vocabulary for the communication of financial information. Initially, this work focused on retail banking and bill presentment, and has of late incorporated corporate payments, foreign exchange, and ATM support. Prior to joining Wells Fargo, Mr. Tiggas led two systems and development consulting organizations in Minneapolis and St. Paul, Minn., while also participating as an active consultant. During this time, he introduced several businesses, including many Fortune 500 companies, to the Internet and e-commerce. While serving as the chief technician for an information services company, Mr. Tiggas was named twice on the list of Fortune magazine's 50 fastest growing companies, and was the principal architect behind a distributed search and retrieval system used to house and research technical information. Mr. Tiggas began his career as an industrial engineer for a Fortune 500 company,
introducing mini and microcomputers into the manufacturing environment for test,
measurement, and reporting. Back to Board of Directors page Thomas J. Hirsch Thomas Hirsch heads the Recovery Management Services organization for US Bank's Technology and Operations Services business line. His team is responsible for the planning, operations, and execution of recovery and resiliency capabilities for US Bank's Information Technology infrastructure. Mr. Hirsch has more than 23 years of diverse information technology experience, of which 10 years have been in the financial services sector. He has been directly involved in continuity planning since obtaining his Certified Business Continuity Planner credentials from the Disaster Recovery Institute in 1994. Prior to joining US Bank in 2002, Mr. Hirsch was a practice director for Comdisco, developing and implementing high availability disaster recovery solutions utilizing disk-mirroring technologies. Prior to this, he held a variety of managerial and technical IT positions at Fidelity Investments, Sprint Long Distance, and Texas Instruments. He has been involved with the Financial Services Technology Consortium (FSTC) since 2002, and has served as the co-chair of the Business Continuity Standing Committee 2003. Mr. Hirsch earned a Bachelor of Science degree from Southern Illinois University. He currently resides in Minneapolis, Minn., with his wife and three daughters.
Cynthia Sue Burke Cynthia (Cyndee) Sue Burke is Director of Information Services for the System Support Group reporting to Alan Buffington, Director of Development. The System Support Group consists of 135 associates with a budget of $26 million. The focus of the group is to deliver value-added technology in a way that meets the business objective and first class support of applications to ensure continued business success. A portion of the client base for the Systems Support Group include HR, Finance, Procurement, Tax, Corporate Real Estate, Product Management, Check and Item Processing. Ms. Burke joined KeyCorp in January 1996. Prior to that she held various positions within Key Technology Services. Most recently, she was responsible for all outsourcing/offshoring development activities and created a Security Center of Excellence development team. Prior to working with Key, Ms. Burke spent 13 years at Progressive Insurance Company, one year at Reliance Electric and two years as a substitute teacher with the Youngstown Public School System. In addition to being part of FSTC's Executive Committee, she is also an Advisory Member for the BITS Offshoring Committee. Ms. Burke earned a Bachelor of Fine Arts degree in theatre from Ohio University in 1978, an Associate Degree in Applied Science from Youngstown State University in 1981, and a Master of Business Administration from Case Western Reserve University in 1988. She lives with her husband, Brian, and their three children, Sean, Erin, and Moira, in University Heights, Ohio. Back to Board of Directors page Tony Buttrick Tony joined Bank of America in 2003 as the Strategic Technical Delivery Executive responsible for providing technical project management leadership for key large dollar initiatives for both domestic and international deployments. As part of the Treasury and Payments Services Technology organization (TPST), his team manages one of the largest project portfolios in Bank of America directly supporting Global Treasury Services (GTS), Service and Fulfillment Operations (SFO) and Global Treasury Operations (GTO) strategic investments. Prior to coming to the bank, Tony spent 3 years with Fidelity Investments in a CIO role in Charlotte, NC, and 23 years total with the US Navy. He served 16 years on active duty in various assignments and 7 years as a DOD civilian with the Office of Naval Intelligence in Washington, DC. While working in the intelligence community, he served in multiple roles to include; leading the U.S. government’s most state-of-the-art imaging production facility, imaging technical advisor to the Central Intelligence Agency, and as Chief Technical Officer for the Digital Production Program Office.
Back to Board of Directors page Alex Popowycz As Vice President for Information Security at Fidelity Investments, Alex Popowycz is responsible for all facets of online security and customer privacy for Fidelity's major Internet sites, including www.fidelity.com for retail customers; www.401k.com for corporate benefits customers; and www.streetscape.com for institutional brokerage clients. His responsibilities include application security, identity management, systems security architecture, and enterprise security strategy. Mr. Popowycz represents Fidelity Investments on various external organizations and sits on the management board of the Liberty Alliance. He previously served as the Information Security Officer for Fidelity Investments' Employer Services division, which provides defined contribution, health and welfare, defined benefits as well as human resources services and payroll processing for corporate clients. Prior to working at Fidelity Investments, Mr. Popowycz was responsible for systems management and implementation of major sales and management technologies across the Northeast while at Prudential Insurance, after working in research and development for various information technologies for the U.S. Air Force. Mr. Popowycz earned a Bachelor of Science degree from the United States Air
Force Academy and a Masters of Business Administration from Bentley College.
Back to Board of Directors page James Sarras James Sarras is Vice President of Payment Strategy,Centralized Transaction Operations, where he is responsible for influencing payment strategy initiatives for the bank. Mr. Sarras has over 28 years of experience in the financial services industry. Mr. Sarras joined Manufacturers Hanover Trust (MHT) in 1978 in the International Operations Division, assigned to the Trade Service Operations. He held numerous management positions related to operations, product management and product development of mainframe and PC-based Letter of Credit payment solutions. In 1992, Mr. Sarras joined the Float Management organization of Chemical bank and managed the development and implementation of Electronic Check Presentment (ECP). Mr. Sarras represented the bank at various industry forums such as the Electronic Check Clearinghouse Organization (ECCHO), Small Value Payments Company (SVPCo) and The Clearing House (TCH) ECP and Image strategy committees. In 2003, Mr. Sarras also worked with Viewpointe and ECCHO to develop the Image Exchange (Image on Demand) pilot with Bank of America. Over the last decade, Mr. Sarras was involved with several merger related project teams, assisting in the integration of the former institutions of Manufacturers Hanover Trust (MHT), Chemical Bank, Chase Manhattan Bank and JPMorgan Chase Bank. Mr. Sarras has an undergraduate degree from Saint Peter's College, where he majored in Economics and History. He lives in Fort Lee, New Jersey. Back to Board of Directors page
Tim Boike Tim Boike has spent the last 15 years working in various strategic planning and relationship management roles for several financial service providers. Currently, Mr. Boike is a Vice President working in Wells Fargo’s Enterprise Payment Strategies group. Tim joined Wells Fargo in 2000 just as enterprise payments management was emerging from its conceptual stage in the financial services industry. Tim’s past responsibilities included strategic consulting with both Wholesale and Retail sides of Wells Fargo. Tim worked collaboratively to help shape Wells’ strategy on various payments-related topics including EBPP, transaction fraud risk, ACH product enhancements,commercial credit card and other payment channel & instrument operational efficiencies. In addition to his internal relationship management duties, Tim serves as the Director of Wells Fargo’s Payment Industry Relations Office (P.I.R.O.), an executive sponsored initiative to better coordinate Wells Fargo’s involvement and communication in the payments industry. Prior to joining Wells Fargo, Tim had commercial portfolio management responsibilities within U.S. Bank’s Corporate Payment Systems division. As a Relationship Manager, Tim guided large global conglomerates in their development of USB-facilitated payment activities such as retail electronic commerce, small-value procurement, disaster relief, and travel & entertainment management. |
